Luferr | Shipping & Return

Last updated: October 10, 2023

Luferr ships orders using the delivery services listed below, which are subject to the specific procedures adopted by each courier in terms of delivery methods, timeframes, costs and modes of transport used, which are dependent on the particular characteristics of each order.

Shipping costs are automatically calculated by the system and may depend on the following factors:

• Weight or volume of the order (whichever is higher);
• Courier charges, which are updated periodically.

Shipping costs are displayed automatically before customers confirm payments.

Processing Time

The order is normally processed out on the next business day after the payment of the order.

Delivery Time

Delivery takes place within 5 to 10 business days after the order is shipped, except if any delay caused by the carrier.

Ports

Free shipping for purchases over €49, exclusive to mainland Portugal (please note, this offer does not extend to the islands).

Warning: Delivery dates should be calculated from the date the order is shipped and should only be used as a guide, as they are only valid in the absence of any physical or structural impediments (e.g., an incorrect address provided or force majeure such as strikes, connection losses, extreme weather conditions, a pandemic, etc.).

For shipments outside the European community, customs charges may apply according to the legal rate in the country of destination.

The payment of charges is the buyer’s responsibility.

Delivery Information

We hereby inform all customers that all deliveries must be signed for by an adult aged 18 or over.  If no one is at the delivery address, you will receive information from the courier regarding an attempted delivery and the order status.

Returns

By law, you have the right to return any product you are not satisfied with within 14 days, as per the terms of article 6 of Decree-Law no. 143/2001 of 26th April.

If returning a product, send an email to customercare@luferr.com. Should you have any difficulties in doing so, contact us through our helpline.

Defective or Damaged Products, Products Lost in Transit

Customers are advised to verify that their order has been delivered correctly upon delivery. Should there be any discrepancies or problems with your product, please follow the returns procedure or contact us as soon as possible, within 48 hours.

Refunds

The refund process can only begin once we have received and validated the return – at a Luferr store or at headquarters, if delivered by a courier. A refund will then be issued within 5 business days. Refunds will be issued to the same payment method used to make the purchase, except in the event that a technical constraint prevents us from doing so. Should this be the case, customers will be contacted to provide an alternate payment method.

Exchange

Orders may be exchanged within the same timeframe provided for returns. You should contact customercare@luferr.com or call our customer support line.

• Returning via a courier: once the returned item has been received and validated at our headquarters, the exchanged product shall be shipped. Should the exchanged item have a higher selling price than the original, customers will be required to pay the difference in advance, and should it be lower a voucher will be issued that will remain valid for 1 year. Customers shall be held responsible for posting items they wish to exchange or return.